Your terms and conditions of use
1. Terms & Conditions
1.1 In these terms and conditions: "Conditions" means these terms and conditions of sale; "Contract" means the contract for the sale by us and purchase by you of our Goods and/or Services; "Goods" means curtains, blinds and any other Goods supplied by us following your Order; "Order" means an order made by you for the supply of Goods by us; "Price" means the price of the Goods, plus any delivery charges; "our, us, we" means Custom Curtains and Blinds Ltd whose principal business address is ....; "you and your" means the person who buts or agrees to buy Goods from us.
1.2 Basis of Sale
By clicking on purchase at the checkout section of the website, you are undertaking to buy the Goods at the Prices indicated. An Order taken over the telephone is final once payment has been taken and the call has ended.
1.3 Orders
After placing an Order with us we will email you a confirmation of the Order details in writing. You must notify us of any errors in the Order within 24 hours of receiving confirmation of the Order from us. If you do not receive your order confirmation within 48 hours, please contact us immediately by phone. If you fail to do so, we shall be entitled to assume that you are satisfied with the ORder as detailed in the confirmation. If you fail to check the Order confirmation properly and need to make changes to the order subsequently, we reserve the right to charge for the changes as necessary.
1.4 Samples
1.4.1 We have tried hard to represent our fabrics as accurately as possible on the website using state of the art photography and digital imaging. However, colours will vary between computer screens and this is out of our control. Therefore, we strongly recommend that you request a free sample(s) prior to ordering unless slight differences in appearance are not important to your decision to order.
1.4.2 Samples are a close representation of the fabric you choose but not as an exact match as there are often slight variations in colour between manufacturing batches. In cases where this is critical, we can arrange for a sample of the current manufacturing batch to be sent to you for your inspection and reserved for you if you wish to proceed with an order for it.
1.5 Measuring
Goods are manufactured in accordance with the measurements provided by you at checkout. Please follow the instructions on how to measure which are available on the website. If you are unsure, you can call us for advice and clarification. We cannot accept returns for goods incorrectly measured by you.
1.6 Delivery
1.6.1 Your Order will take approximately 4 weeks from the date shown on the order confirmation to be ready for delivery unless a specific date has been given by prior agreement. IF you chosen fabric is out of stock, delays may occur and we will notify you of these delays as soon as possible.
1.6.2. Once your order is ready we will call you to arrange for a convenient date and address for delivery. Standard deliveries are made by courier between 9am and 5pm Monday to Friday and need to be signed for.
1.6.3 If we arrange a collection of goods from you, for whatever reason, you are required to package the goods adequately (ideally in the original protective wrapping and box or in the best alternative you can arrange) for transport by courier. We will not be responsible for any damage as a result of poor packaging.
1.6.4 You will own the items we supply you from the moment that are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later.
1.7 Pricing
1.7.1 The Price of the Goods shall be as advertised on our website.
1.7.2 We will confirm the Price of Goods ordered plus delivery charges at the time you place your Order with us.
1.7.3 We reserve the right to change prices and specifications without notice.
1.8 Payment Terms
Because all our goods are custom-designed for you and cannot be resold, we require payment in full at the time of placing the order. This can be done using a debit or credit card or paypal account on the website or over the phone by providing us with the relevant details. An Order will not be processed unless we have received the funds in full.
1.9 Canceling Orders and Refunds
1.9.1 Because all our products are custom-made to your chosen design and specific measurements, they cannot be resold and are also not subject to the Distance Selling Regulations. Therefore it is important that you are sure of your order details before you place an Order with Us. You can cancel an order for whatever reason and receive a full refund within 24 hours of placing it.
1.9.2 After 24 hours has passed, if you wish to cancel your Order, you will received a 50% refund. You can cancel anytime up until the moment your goods and dispatched to you. We will retain 50% of the price to cover our costs and refund the balance to you.
1.9.3 If, for some other reason, you receive the goods and consequently receive a refund and then fail to return the Goods to us, we shall be entitled to charge you for the costs of collecting the Goods from you. This amount can be deducted from any refund due to you.
1.10 Guarantee
1.10.1 Our products are custom-made according to specifications provide by you and therefore we cannot accepts returns or refunds on the products for any aspect of the product which has been determined by you in particular, incorrect measurements, heading, lining or fabric choices.
1.10.2 We will accept returns and consider replacements or full or partial refunds if there is a siginificant problem with the quality of the manufacture or faults within the fabric. You shall not be entitiled to reject the Goods where the alleged defect or breach of contract is so slight that it would be unreasonable for you to do so.
1.10.3 Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification should be notified to us on discovery. Any valid claim of this sort shall not be accepted by us unless made within 7 days from the date of delivery of the Goods.
1.11 Claims Under Guarantee
1.11.1 In the event of a claim under guarantee occurring, please contact Custom Curtains and Blinds Ltd.
1.11.2 We will endeavour to repair or replace the defective goods free of charge in a timely manner. If a repair is not possible, you will be offered a replacement and only if a suitable replacement is not available will you be offered a refund.
1.11.3 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the goods themselves. This does not affect your statutory rights.
1.11.4 Our guarantees are limited to goods sold and retained in the United Kingdom, and used solely for private and domestic purposes.
12 Errors
In the event that a product is listed at an incorrect price due to a technical, administrative or other reason, we reserve the right to refuse your order whether or not the order has been charged to you credit or debit card, In this instance, we will issue a credit back to your card account.
2 The Electronic Commerce (EC Directive) Regulations 2002
Custom Curtains and Blinds Ltd is obliged by law to provide the following information.
The website www.custom-curtainsandblinds.co.uk is operated and owned by Custom Curtains and Blinds Ltd.
All communications can be addressed to us at:-
Custom Curtains and Blinds Ltd
1 Park Avenue
Flint
CH6 5DW
Registered in England No: 5959783
3 Data Protection Act 1998 and Privacy
3.1 If you decide to purchase from us, we will need to take some of your personal information in order to process your order. This includes, name, billing and delivery address, contact details and credit card information.
3.2 We will only use this information to be able to serve you better and will not be passing any of your personal information onto third parties for marketing or other use.
3.3 For online payment processing we will be using Paypal and all orders are processed under a RapidSSL certificate in order to encrypt all sensitive data.
3.4 We may use technology to track the patterns of behaviour of visitors to our site to imprive your experience during a visit to our site. This includes using a "cookie" which is stored on your browser software. If you do not want the convenience benefits that a "cookie" offers, you can switch off this function using the security settings of your browser.
3.5 If you prefer to make an order over the phone instead of via the internet you can call us on 07946 069064 and one of our operators can help you through the ordering process. However, personal information will still be requested and will be stored temporarily for us to be able to fulfil your order requirements.
4 Consumer Protection (Distance Selling) Regulations 2000
The Distance Selling Regulations (which allow consumers a seven day "cooling off" period after purchasing and a right to cancel an order during this period) do not apply to "personalised goods or goods made to a consumer's specification" thereby excluding Custom Curtains and Blinds Ltd products. A cancellation during this period needs to be agreed between the customer and Custom Curtains and Blinds Ltd on a case by case basis.
